Complaints Policy on bellissimahairextensions.com
At "Bellissima Hair Extensions," we strive to provide high-quality products and ensure customer satisfaction. Below are the details of our complaints and returns policy:
1. Conditions for Complaints
- Complaints are accepted for products that are defective, damaged, or do not match the order.
- Products must be returned in their original packaging and without signs of use.
- Complaints will not be accepted for hair that has been dyed, lightened, cut, or altered in any way from its original state.
- Returns are not accepted for hair extensions ordered with the sewing option. Cutting and sewing the hair into wefts is considered a custom order, and no returns or exchanges are accepted for such orders, except during inspection with the courier.
- Complaints must be submitted within 14 days of receiving the product.
2. Complaint Submission Procedure
- To file a complaint, please contact our team via email at support@bellissimahairextensions.com, providing the order number and the reason for the complaint.
- Once the complaint is approved, we will send you instructions for returning the product.
3. Returns and Replacements
- After the product is returned and inspected by our team, you can choose between:
- A replacement with an identical or similar item.
- A refund of the purchase price (except for custom orders with the sewing option).
- Refunds are processed within 14 days of receiving the returned product.
4. Return Shipping Costs
- If the complaint is due to a defective or incorrectly sent product, the return shipping costs will be covered by "Bellissima Hair Extensions."
- In case of complaints for other reasons, return shipping costs are the customer’s responsibility.
5. Additional Information
- "Bellissima Hair Extensions" reserves the right to refuse a complaint if the product has been used or its integrity has been compromised.
- For further information regarding complaints, please contact us at support@bellissimahairextensions.com or at 0883600707.